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JetBlue Released A Board Game That Includes A Free Round-Trip Flight...and more

Customer Experience Debrief


Daily

December 15, 2017

 

Check out Jet Blue's new board game that not only includes a fun game, but also roundtrip tickets for the buyer to a single destination. The game is part of a campaign sold on Amazon, and at a price of just $20, it sold out in seconds. Don't miss Jecca, a new line of makeup specifically designed for the needs of trans women. Finally, we took a look at the rise of small, staff-less gyms in China, the latest of which, Supermonkey, is open for 24 hours in Shenzhen.

Andrew Vaterlaus-Staby, Editorial Director

Staffless Gyms Pop Up In China, Zara Is Introducing Self-Service Kiosks For Picking Up Online Orders, How Sephora Enriched Its Physical Retail With Digital Tools, Shinola’s Logo Inspired This Textured Showroom Structure In London, PSFK Launches The Forecast Z Report, Amazon Evolves Into Offline Retail, Keeping Convenience As Its Core, Hong Kong Pop-Up Pays Homage To An Iconic Nike Style, This Duvet Box Startup Is Vying For A Piece Of The Sleep Market, For A First-Generation American, Branding Is A Tool To Counter Stereotypes, London Store Is Trying To Break The Norms Of Traditional Retail Spaces, PSFK Will Be At CES 2018!, Airbnb Will Offer VR Previews For Guests Before Their Trip, Airport Pop-Up Combines Both Shopping And Entertainment, Hilton Guests Will Soon Be Able To Control Their Stay With A Smartphone, Amazon Released An App Just For Truckers To Improve Supply Chain Efficiency

Staffless Gyms Pop Up In China

The country is seeing a rise in the number of self-serviced gyms

Read More

Zara Is Introducing Self-Service Kiosks For Picking Up Online Orders

Zara tests out a new kiosk designed to hold packages for customers who make online orders

Read More

How Sephora Enriched Its Physical Retail With Digital Tools

The cosmetics retailer developed and implemented pioneering technology across its physical stores

Read More

Shinola’s Logo Inspired This Textured Showroom Structure In London

Architecture firm Giles Miller Studio created a temporary showroom using Detroit brand Shinola's lightning bolt logo

Read More

PSFK Launches The Forecast Z Report

Forecast Z decodes the shifting priorities, values and behaviors of Generation Z

Read More

Amazon Evolves Into Offline Retail, Keeping Convenience As Its Core

PSFK's Future of Retail 2018 report takes a look at Amazon's expansion into brick-and-mortar retail

Read More

Hong Kong Pop-Up Pays Homage To An Iconic Nike Style

Nike x Virgil Abloh's The Ten collection was recently put on full display at the Central District in Hong Kong

Read More

This Duvet Box Startup Is Vying For A Piece Of The Sleep Market

Buffy comforters are the latest product tapping into the bed-in-a-box market

Read More

What's New
From PSFK

Forecast Z

Leveling Up To The Next-Gen Consumer
A must-have manual for brands to understand and engage with the next class of consumers, PSFK's Forecast Z report decodes the shifting priorities, values and behaviors of Generation Z—a group defined by their ability to navigate fluidly between identities, communities, industries and the physical-digital divide. The report features trends-led research and an in-depth survey of 450 U.S. Gen Z and Millennials, as well as 8 strategies for brands, retailers and agencies looking to shift from a Millennial to Gen Z mindset by resetting established norms around business, art and advertising.

Learn More

Integrating Chat And Voice Along The Purchase Path

This PSFK research paper provides insight into voice and chat applications, services and products that are optimizing consumers' shopping experiences as they move along the purchase path—from research to checkout and post-purchase support. As consumers familiarize themselves with these new technologies, they are beginning to see benefits in terms of convenience and tailored retail interactions.
Published December 2017

Learn More

PSFK Future of Retail 2018 Conference

PSFK is proud to host a special half-day conference with expert speakers on new opportunity in brick & data retail

Learn More

More Intelligence

 

For A First-Generation American, Branding Is A Tool To Counter Stereotypes

Samantha Joy Ariola talks about emotional advertising and the influence of her immigrant upbringing on her path to a branding career

Read More

London Store Is Trying To Break The Norms Of Traditional Retail Spaces

Not Just Another Store is partnering with designers to curate events, installations and exhibitions

Read More

PSFK Will Be At CES 2018!

If you're going to CES this year, don't miss out on the chance to look us up

Read More

Airbnb Will Offer VR Previews For Guests Before Their Trip

New features will help users understand what to expect and how to orient themselves in a rental before they arrive

Read More

Airport Pop-Up Combines Both Shopping And Entertainment

Fragrance company Puig unveiled a new stand where travelers can try out new experimental products

Read More

Hilton Guests Will Soon Be Able To Control Their Stay With A Smartphone

Hilton's Connected Rooms will let guests choose TV channels, adjust the lights and control the thermostat, all through a mobile device

Read More

Amazon Released An App Just For Truckers To Improve Supply Chain Efficiency

Amazon Relay cuts down on the time it takes to check cargo into shipping hubs

Read More

Quick Reference Tools & On-Demand Services when you become a member

Chat A Researcher

Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic.

Learn More

Insights Reports

Access to over 60 Trends Research Reports with several new surveys published every month.

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Immersion & Events

Access to monthly trend and innovation webinars, discounts to conferences.

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Learn more at psfk.com/membership

                                                           
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