Nordstrom's new concept store is lacking something quite apparent: merchandise. Taking a page from the pop-up playbook, Nordstrom Local traded in the rows of clothing racks for services like on-demand stylists, manicures and refreshments. The store, set to open in West Hollywood, aims to take on e-commerce with an unparalleled experience and same-day delivery.
Last week, a startup called Bodega sparked a fury with its ill-conceived idea to challenge corner stores with tricked out vending machines. Twitter erupted over the notion of replacing beloved community shops (which are often run by immigrants) with soulless machinery, as well as the company's culturally clueless use of the word "bodega." The verdict? We'll keep our Moms and Pops, thanks.
Isabella Alimonti, Site Editor
PSFK Launches The Fashion Debrief, Organic Bulk-Buy Grocery Store Aims To Eliminate Packaging Waste, ASUS Is Working To Bring American Startups To Asia, Vending Machine Accepts Dialects As A Form Of Payment, Nordstrom Launches A Store Without Merchandise, PSFK Launches A Podcast!, Tesla Expands Into Cities With Smaller Supercharger Stations, Corkscrew-Shaped Wine Glass Separates Sediment, How Cities Would Suffer If Corner Shops Died Out, Get Up Close And Personal With Your Favorite Soccer Stars Thanks To Premium Tickets, Adidas Pop-Up Talk Series Brings Creatives Together In London, Fashion Startup Wants Customers To Be Able To Customize Every Item They Buy, Self-Driving Cars Will Start Picking Up Passengers In San Francisco, A Zero-Waste Grocery Store Has Opened Up In Ottawa, See Everything A Car Has To Offer With This Mixed Reality Showroom
This PSFK research paper gives an overview of AI enabled chatbots that are improving customer experience and engagement. The brief provides insight and examples of how companies are using chatbots in retail, as well as business in general, to enable more emotive, responsive and helpful customer assistance. Published August, 2017